1) Do your guards have criminal background checks?
Yes, for felony and misdemeanor convictions and/or arrests. While this is often required for local licensing (depending on area), if an employee candidate has a felony conviction, they will be denied employment with TSI. Before hiring, we also check prior employers and require character references for employment, and conduct our own second investigation.
2) What other qualifications need to be met?
An acceptable medical examination so the guard will perform efficiently. Appropriate testing of job performance skills to determine the best assignment which maximizes security for our clients. We also require our guards' agreement to submit to random illegal drug testing as a deterrent to prevent drug abuse which could interfere with security work.
3) What training do the guards have?
Some states require 40 annual hours of formal training. When this does not apply, we try to provide 40 hours, mostly with on-the-job training. With firearms, we prefer the guards have state certified NRA range masters to qualify for a CCW (Concealed Carry Weapons) and additional education from our managers. We offer other training including OSHA, first aid/CPR, customer service, and more.
4) Can your security guards prevent violent suspects from harming others?
Yes, if our client requires the guard(s) to prevent a witnessed criminal suspect from harming another, we assign a trained and experienced guard with the ability to use force if required. However, some security companies only offer 'Observe & Report.' We will gladly consult with you about your preference — this is an important consideration when choosing a security company.
5) Does your security company have insurance?
Yes, we have $2,000,000 liability insurance and $1,000,000 per occurrence, and are bonded as regulated by local licensing. This protects your business from legal liabilities — in the event of an incident, our company assumes the legal liability due to the guard's actions rather than your staff. This may avoid an expensive lawsuit and protects your company reputation.
6) What if a guard is not performing as expected?
We offer a performance clause that offers to replace the security guard as soon as practical at no additional expense to our client. Always check for this in any contracts.